Mark it once you can do it without this page open.

How to do it

  1. Stop what you are doing and get everyone, and pets, out of the building now.
  2. Leave lights, switches, appliances and the thermostat exactly as they are; switching anything on or off can spark.
  3. Do not light a match or lighter, and do not start a car in an attached garage.
  4. Leave the door open behind you if that is quick and easy, and walk well away from the building.
  5. From outside and at a distance, call 911 or the gas utility's emergency number.
  6. Warn neighbors if the smell is strong outdoors, and keep people away.
  7. Stay out until the gas utility or fire department tells you it is safe to go back.

Stop and call a professional if

  • Every time you smell gas: leave, then call 911 or the gas utility's emergency line from outside.
  • Anyone feels dizzy, nauseous or has a headache: tell the dispatcher and move them to fresh air.
  • You hear hissing from a meter or line outdoors: move away and call.

Common mistakes

  • Searching for the source of the smell yourself.
  • Opening every window and staying inside.
  • Calling from inside the home.
  • Assuming someone else has already reported it.
  • Turning appliances off at the wall or flipping a breaker on the way out.

Quick self-check

Three questions. Your last score is kept in this browser.

1. You smell gas in the kitchen. What is your first move?
2. Where should you make the call from?
3. When can you go back inside?

Teach this to someone

A one-page sheet for showing a friend, a roommate or a kid: what to say, what to show, and one question to check it landed.

Words on this page

Sources

  • Your gas utility's safety and emergency instructions, current edition. Checked September 28, 2026.

Last reviewed . First published .