Mark it once you can do it without this page open.

How to do it

  1. Check the notice for the visitation, service and burial times, and any request for donations instead of flowers.
  2. Dress in dark, simple clothes: a dark suit or trousers with a collared shirt and dark shoes.
  3. Arrive ten to fifteen minutes early and turn your phone fully off.
  4. Sign the guest book with your full name and how you knew the person.
  5. Greet the family briefly: I am so sorry, and one line about the person if you knew them.
  6. Sit behind the family's reserved rows, and follow the room for standing, sitting and prayers.
  7. Join the burial or reception if invited, and keep conversations quiet and short.
  8. Follow up with a card or a message in the weeks after, when support usually drops off.

Common mistakes

  • Staying away because you do not know what to say.
  • Telling the family you know exactly how they feel.
  • Checking your phone during the service.
  • Monopolizing the family's time in the receiving line.

Quick self-check

Three questions. Your last score is kept in this browser.

1. What should you say to the family?
2. Where should you sit?
3. What is a kind thing to do weeks later?

Teach this to someone

A one-page sheet for showing a friend, a roommate or a kid: what to say, what to show, and one question to check it landed.

Last reviewed . First published .