Mark it once you can do it without this page open.

How to do it

  1. Reach out soon with a short message or call: I am so sorry about your mom.
  2. Go to the service if you can; being there counts.
  3. Offer specific help: I am dropping off dinner Thursday, or I will mow your lawn this weekend.
  4. Say the name of the person who died, and share a memory if you have one.
  5. Listen, and let silences be; you do not need to fill them or fix anything.
  6. Keep inviting them to things, and accept it if they say no for now.
  7. Put the birthday and the anniversary of the death in your calendar and check in on those days.
  8. Check in again a few months later, when most support fades.

Common mistakes

  • Avoiding them because you do not know what to say.
  • Saying let me know if you need anything, and leaving it there.
  • Comparing their loss to yours.
  • Expecting them to be back to normal after a few weeks.

Quick self-check

Three questions. Your last score is kept in this browser.

1. Which offer helps most?
2. Should you say the name of the person who died?
3. When does support often matter most?

Teach this to someone

A one-page sheet for showing a friend, a roommate or a kid: what to say, what to show, and one question to check it landed.

Last reviewed . First published .